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Gomel Tour Report - October 2002 - David

Dear Shane

I am happy to reply to your request for information on the service I
received from your office in Gomel, during my week there.

In brief, nothing short of fantastic!  As you know, I turned down your kind
offers of a booked tour, preferring to make my own plans, knowing that the 
Tanya,the lady I was visiting seemed very able.  This was indeed the case, with
the flights, visa, transport and hotel arrangements all going exactly as
planned. 

Unfortunately things went slightly wrong, and I felt the need to move
accommodation, so I quickly called the agency on Friday afternoon.  Natalia 
(on her last day?) kindly offered to send a car round to collect me, but I 
could not accept due to prior engagements, however this gave me an indication of
the level of service I might expect.  I walked to the office on Saturday
morning, and was met by Dmitry, who was most attentive and courteous.  He
arranged for Alex to meet me within the hour, while Katze (spelling?) and
Zhanna made coffee for me.  I already knew I had found the A team!

Alex arrived as promised, and he immediately took over my mini crisis,
checking me out of the hotel, carrying my cases through the rain, and
installing me in new accommodation.  Within 2 hours, Zhanna was introducing
me to my first date with a delightful lady.  Alex refused to let me worry
about a lonely Saturday night 'in', insisting that I join him for a meal 
and an evening on the town, to see more of Gomel.  His courtesy and kindness
continued throughout the week, and quite simply, he left nothing to chance,
always helping me way beyond the call of duty.  He is a fantastic guy, a
terrific friend and 'drinking buddy', and a true gentleman.  Alex could
not have a better ambassador for the company.  His services on behalf of 
the agency were perfect, and for me to try to list the extra help and support 
he gave me would be foolish, as I would never remember half of the things 
which he either did or arranged for me.  Nothing was too much trouble to make a
customer feel special.  I was treated like as king.

Zhanna must get special mention too.  I am sorry that she had to tolerate 
me as her very first client, but she was totally brilliant.  Sure, I was
expecting to have arrangements made for me, and translation services, but 
in Zhanna, you have much more than just a translator.  She is highly
intelligent, a psychologist, a negotiator, a confidante, a skilled
interpreter, and a true friend.  She was ace.  I cannot thank her too 
highly for her expert help.

Unfortunately I only met Vitaly briefly on my last day at the office,
however he was attentive, and highly interested in my opinions on certain
matters which clearly the agency took very seriously.  He is obviously
someone who puts the customer first, and he will do anything to maintain 
the very high service and reputation which the agency has.

Leonid very kindly drove me back to Minsk, and again, he went beyond the
call of duty, helping me with some final shopping.  I felt completely safe
being driven by him.  Dmitry, Katze and Lena were all really kind to me, 
and the whole office worked so well as a team to make me, the customer, feel
very special.  Thank you, for turning a potential disaster into a
truly memorable week.  My only regret was that I did not accept the
suggestion of taking a tour through Bluesapphires from the 
outset. This would have saved me considerable time and effort and money.  How easy
it is to be wise with hindsight!  Next time I visit Gomel, which I hope 
will be soon, I will book a tour through yourselves without hesitation.

My grateful thanks to all the team.  You were excellent. 

With my sincere best wishes

Mike

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Russian Women aged: 51+
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